Portrait of Shaun Scholtz

Hi, I’m Shaun Scholtz, and this is where you’ll find my work, and musings on design, user experience, and how AI is reshaping the digital product space. Happy exploring!

Who I Am

For nearly 20 years I've been designing digital products across social platforms, healthcare, and B2B SaaS, and along the way I've picked up a stubborn belief: the best design work happens when strategic impact, craft, and the people doing the work are all treated as non-negotiable. Not one at the expense of the others.

Most recently I led product design at Assent, untangling the kind of supply chain compliance problems that make compliance managers sweat and users quit. Before that, I’ve worked in every flavour of org from scrappy startup, scaling healthcare platform, to enterprise SaaS. Which is another way of saying I've seen how design gets watered down, and I've learned how to keep it from happening.

On AI: I use it. Daily. It's an accelerant for the messy early phases, like synthesizing research, prototyping ideas, building internal tools for my team. But taste, customer context, and hard-won judgment aren't things you can prompt your way into. That part is still the job. And that part, honestly, comes from life, not just a career.

I grew up in South Africa, live in Ottawa, and I’m relentlessly curious about people, ideas, technology, and food, which makes me pretty good at this work, and a genuine liability around a proper braai (bbq), a record store, or a damn good book.

Journey into the past
Shaun Scholtz as a child

Case Study 01

Revitalizing Online Therapy

Streamlining the therapy booking and client communication experience through a targeted, user-centric redesign, so that clients could access therapy, anywhere, anytime. Oh yeah… this was before the Covid Pandemic!

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Redesigned Wellin5’s online therapy experience to streamline booking, intake, and client–therapist communication.

Revitalizing Online Therapy. Streamlining the therapy booking and client communication experience through a targeted, user-centric redesign, so that clients could access therapy, anywhere, anytime. Oh yeah… this was before the Covid Pandemic!

Case Study 02

Merging Empathy, Technology & Health

How empathetic design and user-focused research reshaped the health platform experience for people living with chronic conditions.

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A health and wellness platform for Curatio, and startup built for people with chronic health issues.

Merging Empathy, Technology, and Health. How empathetic design and user-focused research reshaped the health platform experience for people living with chronic conditions.

Case Study 03

Elevating Medical Decision-Making

A mobile-first app, and content management system for Zenxmed, a physician-first content delivery platform.

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A mobile-first app, and content management system for Zenxmed, a physician-first content delivery platform.

Elevating Medical Decision-Making. A mobile-first app, and content management system for Zenxmed, a physician-first content delivery platform.

Case Study 04

Designing Clarity Into Keyword Chaos

How user insights shaped Dtermin, an SEO tool that simplifies lead generation for small businesses, from ideation and brand identity through UX refinement.

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How user insights shaped Dtermin, an SEO tool that simplifies lead generation for small businesses, from ideation and brand identity through UX refinement.

Designing Clarity Into Keyword Chaos. How user insights shaped Dtermin, an SEO tool that simplifies lead generation for small businesses, from ideation and brand identity through UX refinement.

Case Study 05

Designing the Future, Out Loud

Led a design vision initiative to align Assent on a future-state product direction and enable revenue growth.

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Led a design vision initiative to align Assent on a future-state product direction and enable revenue growth.

Designing the Future, Out Loud. Led a design vision initiative to align Assent on a future-state product direction and enable revenue growth.

Case Study 06

Building for a Unified Experience

Led the creation of Assent’s first design system to unify a fragmented product experience.

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Led the creation of Assent’s first design system to unify a fragmented product experience.

Building the Foundation for a Unified Experience. Led the creation of Assent’s first design system to unify a fragmented product experience.

Case Study 07

Building a Research Culture at Scale

Built Assent’s UX research practice from zero, establishing methods, tooling, and org-wide discovery routines.

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Built Assent’s UX research practice from zero, establishing methods, tooling, and org-wide discovery routines.

Building a Research Culture at Scale. Built Assent’s UX research practice from zero, establishing methods, tooling, and org-wide discovery routines.